Office Policy and Procedures

 
 
 

Forouz Jowkar PA-C, Ph.D
2019 Galisteo St., Bldg 10, Ste D
Santa Fe NM 87505
Phone: (505) 424 9172
Email: healthylivingsantafe@gmail.com


Provider-Patient Relationship

I do not treat patients for primary care, but will refer you to a provider of your choice.

As a patient, you are required to show proof of identity (e.g. Driver’s License, Passport, etc.).

As a healthcare provider, I am dedicated to giving you the finest care that I believe can bring you the best treatment results. In return, I ask patients to show a strong sense of responsibility for their own health and wellbeing.

As a patient, you agree to:

  1. ask questions when you don’t understand any part of your medical care;

  2. cooperate with the agreed upon treatment plan, or explain why cooperation is not possible;

  3. keep scheduled appointments, or call to cancel on time (see cancellation policy);

  4. update personal and medical information with each visit, such as change of address and other contact information, name, pregnancy, new medications and supplements and medical conditions, whenever there is a change.

How May We Communicate with Each Other

We may contact you regarding appointments, test results and other matters related to your healthcare at any of the addresses, fax and/or phone numbers that you have provided on the Patient Registration Form. My intention is to respond to all patient inquiries. If you have left a phone message, sent a fax, or mailed an inquiry and have not received a response in a reasonable amount of time, you agree to call my office to make sure that we know you need to reach me. Please give all calls, emails and requests five office days (Tues, Wed, Thurs, except for holidays) to respond. We are a busy office with limited hours and may not be able to get to your call/request sooner. This includes but is not limited to medication requests, records requests or general questions. If you need to come pick up anything (an order, supplements, test kit, etc), please call ahead to make sure someone will be available in the office.

You may communicate with my office about medical issues by phone, fax, or mail only. We do not use email for medical information or consults as our email is not HIPAA compliant at this time. 

As a patient, you agree to actively participate and communicate with this office 10 working days after you have completed a lab or other diagnostic test. We encourage this to ensure that we have indeed received your test results. Test results will be discussed with you in person during an appointment only, unless results require an emergency phone visit. The charge for a phone visit is the same as for an office visit.

If we receive abnormal test results ordered by another provider, that provider would counsel you directly about those results. However, you may request additional counseling from me by scheduling an office visit. 

Regarding Laboratory Testing

Lab testing will most likely be needed in order to treat you. Although we have opted out of insurance, if you have a PPO plan your general labs (or bloodwork) should continue to be covered by your insurance carrier. However, it is always a good idea to check with your insurance to ensure there are no surprises. 

This also holds true for regular Medicare and Medicaid Patients. Medicare Advantage plans and HMOs may not cover your labs. For these patients, and for those with high deductibles or for those patients who do not have insurance, we offer some testing at discounted rates through Lab Corp and Ulta Labs. Our main focus and priority is serving our patients to the best of our ability and to do so at reasonable prices. We are continually striving to meet patient needs and will continue to work with labs to get the best pricing available. As an example of what we have been able to negotiate: a Whole Blood Histamine Test through Lab Corp (through Insurance) runs approximately $300+. We can offer that same test through our office for $68. Please note that some specialty labs may not be covered at all by any insurance.

Policies for Patients Less Than 18 Years of Age

Any patient under 18 years of age must be accompanied by a parent or legal guardian during each visit. Proof of identity should be provided at the time of the first visit (School ID, Birth Certificate, etc.). If the patient is a minor or legally incapacitated, the parent or legal guardian agrees that he/she has the legal authority to authorize Forouz Jowkar, PA-C to treat the patient.

Medication Renewal

As a patient, you are responsible to inform me at every visit of any change in medications or supplements that you decided to implement without my consult. Your medication renewal is subject to my periodic review of your health status to assess need and to monitor therapy. 

As a patient, you must legally maintain your status as an “active” patient (in order to be eligible for any prescription renewals) by visiting my office in person at least once a year. You agree to promptly make a follow-up office visit when you are notified of this requirement prior to annual renewal of your prescription(s). If you need a prescription, please ensure that you request this and give me at least five (5) office days to respond. Please note that if I am out of town, there may be an additional delay so monitor your medications closely.

Office Etiquette

This is a strictly fragrance free office. Many of my patients are chemically sensitive and cannot tolerate artificial scents such as perfumes, deodorants, fabric softeners, shampoos, cigarette odor, essential oils, lotions, etc. Thank you for your cooperation in maintaining our fragrance free environment to protect them.